1.     Can I modify the shipping address of my order before it has been shipped?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and place a new order. Don’t worry, there are no cancellation charges.

2.     How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 4-5 business days in metros, and 5-7 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).

3.     Are there any additional shipping charges?
TheRefurbStore provides FREE shipping for all orders above ₹25,999 in India. A shipping charge of ₹80 is payable only on orders below ₹25,999. Shipping is free for all Members.

4.     How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email, SMS, and WhatsApp notification will be sent with a link. You can also track it from your account on the website by selecting ‘My Orders’ from the bottom right corner and then clicking on ‘Track Order’ for the respective Order ID.

5.     What if my order is undelivered?
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your original payment method, which will reflect within 24-48 hours of initiation.