1. What should I do if my payment fails?

If your payment fails, try the following steps:

• Check Your Details: Ensure that all payment details (card number, expiration date, CVV) are entered correctly.
• Try Again: Attempt the payment again, possibly using a different payment method or card.
• Contact Your Bank: Sometimes, the issue may be with your bank. Reach out to them to check if there are any restrictions on your card.
• Customer Support: If the issue persists, contact our customer support for assistance.

2. How do I cancel the order I have placed?

To cancel an order:

• Log into Your Account: Go to your account settings or order history.
• Select the Order: Find the order you wish to cancel.
• Click Cancel: If cancellation is still available, there should be an option to cancel your order.
• Customer Support: If you cannot cancel online, contact our customer support team for help.

3. How can I get my order delivered faster?

• Sorry, currently we do not have any service available to expedite order delivery. In the future, if we start offering such a service and your area pincode is serviceable, you will receive communication from us.

4. I wish to add a few more products to my order. Will it be possible?

If you want to add products:

• New Order: Typically, you cannot modify an existing order, so you may need to place a new order for additional items.
• Contact Support: If the order hasn’t shipped yet, contact customer support to check if they can assist with adding items.

5. Why can’t I see the Cash On Delivery (COD) option?

If COD isn’t available:

• Location Restrictions: COD may not be available in your area. Check the delivery location.
• Payment Method: Ensure that your order qualifies for COD based on the items or total amount.
• Contact Support: Reach out to customer support for clarification.

6. Is there any additional charge for Cash On Delivery (COD) orders?

• Yes, we charge a flat fee of ₹99 for Cash On Delivery (COD) orders.

7. How to place an order?

To place an order:

• Browse Products: Navigate through the website/app and select the desired items.
• Add to Cart: Click on “Add to Cart” for each item.
• Checkout: Go to your cart, review your items, and proceed to checkout.
• Payment: Choose your payment method and complete the purchase.

8. How do I know if my order was placed successfully?

You will receive:

• Confirmation Email: A confirmation email will be sent to the registered email address.
• Order Number: You should receive an order number for tracking purposes.

9. How do I check the status of my order?

To find out when your order is arriving, please follow these steps:

1. Log In: First, log into your account.
2. Menu Bar: Click on the menu bar located at the bottom right-hand side of the screen.
3. My Orders: Select “My Orders” to view the status of your current order and your order history. You can also click directly on the product from the Order ID to check the order status.

After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS, and WhatsApp.

In case of any unusual events or complications that lead to a delay in shipping your order, you will receive an update from us, including reasons and revised shipping and delivery timelines.

If you encounter any other issues or delays, or if you need your order to be delivered urgently, please write to us at info@TheRefurbStore.com, and we will do our best to assist you.

Refund and Exchange Policy

Our refund and exchange policy typically includes:

• Time Frame: Requests for refunds or exchanges should be made within a specific time frame (usually 15 days from receipt).
• Condition: Items should be in their original condition, unopened, or unused.
• Process: To initiate a return or exchange, please contact customer support or follow the guidelines on our website.