Best Discounts
The best discounts this week
Every week you can find the best discounts here.
₹45,999.00
Apple iPhone 14
₹19,999.00
iQOO 9 5G
₹14,999.00
Motorola Edge 30 Pro
₹12,999.00
Oppo Reno 6
₹11,999.00
Vivo V20 SE
₹13,999.00
Realme GT Neo 3T
₹29,999.00
Samsung Galaxy S23 FE
₹22,999.00
OnePlus 10T 5G
Table of Contents
1. What should I do if my payment fails?
If your payment fails, try the following steps:
• Check Your Details: Ensure that all payment details (card number, expiration date, CVV) are entered correctly.
• Try Again: Attempt the payment again, possibly using a different payment method or card.
• Contact Your Bank: Sometimes, the issue may be with your bank. Reach out to them to check if there are any restrictions on your card.
• Customer Support: If the issue persists, contact our customer support for assistance.
2. How do I cancel the order I have placed?
To cancel an order:
• Log into Your Account: Go to your account settings or order history.
• Select the Order: Find the order you wish to cancel.
• Click Cancel: If cancellation is still available, there should be an option to cancel your order.
• Customer Support: If you cannot cancel online, contact our customer support team for help.
3. How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite order delivery. In the future, if we start offering such a service and your area pincode is serviceable, you will receive communication from us.
4. I wish to add a few more products to my order. Will it be possible?
If you want to add products:
• New Order: Typically, You cannot modify an order once it has been placed. If you wish to add more products, you will likely need to place a new order..
• Contact Support: If the order hasn’t shipped yet, contact customer support to check if they can assist with adding items.
5. Why can’t I see the Cash On Delivery (COD) option?
If COD isn’t available:
• Location Restrictions: COD may not be available in your area. Check the delivery location.
• Payment Method: Ensure that your order qualifies for COD based on the items or total amount.
• Contact Support: Reach out to customer support for clarification.
6. Is there any additional charge for Cash On Delivery (COD) orders?
Yes, we charge a flat fee of ₹99 for Cash On Delivery (COD) orders.
7. How to place an order?
To place an order:
• Browse Products: Navigate through the website/app and select the desired items.
• Add to Cart: Click on “Add to Cart” for each item.
• Checkout: Go to your cart, review your items, and proceed to checkout.
• Payment: Choose your payment method and complete the purchase.
8. How do I know if my order was placed successfully?
You will receive:
• Confirmation Message: A confirmation Message will be sent to the registered email and whatsapp number.
• Order Number: You will receive an order number for tracking purposes.
9. How do I check the status of my order?
To find out when your order is arriving, please follow these steps:
1. Log In: First, log into your account.
2. Menu Bar: Click on the menu bar located at the bottom right-hand side of the screen.
3. My Orders: Select “My Orders” to view the status of your current order and your order history. You can also click directly on the product from the Order ID to check the order status.
After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS, and WhatsApp.
In case of any unusual events or complications that lead to a delay in shipping your order, you will receive an update from us, including reasons and revised shipping and delivery timelines.
If you encounter any other issues or delays, or if you need your order to be delivered urgently, please write to us at info@therefurbstore.in, and we will do our best to assist you.
10. Refund and Exchange Policy
Our refund and exchange policy typically includes:
• Time Frame: Requests for refunds or exchanges should be made within a specific time frame (usually 7 days from receipt).
• Condition: Items should be in their original condition, unopened, or unused.
• Process: To initiate a return or exchange, please contact customer support or follow the guidelines on our website.
Can I modify the shipping address of my order before it has been shipped?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and place a new order. Don’t worry, there are no cancellation charges.
How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 4-5 business days in metros, and 5-7 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Are there any additional shipping charges?
theRefurbStore offers FREE shipping on all orders above ₹25,999 within India. However, a shipping fee of ₹99 applies for Cash on Delivery (COD) orders. Shipping is always free for Members.
Store Location
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Opening Hours
Monday - Friday : 9am - 7pm
Saturday Closed
Get in Touch
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